We assign each customer to a account manager and this account manager has its cleaners, most of the times we'll send the same cleaner to complete the service. If the customer will like the cleaner to be replace, you can contact the Account Manager associated with your account and a replacement will be sent as soon as possible.

Our Account Managers inspect our teams on a regular basis. They may enter your home after the team leaves or schedule a meeting at your convenience. Sparkly Rooms does these inspections to ensure the highest quality standards for our cleaning services.

Scheduling a Recurring Service with Sparkly Rooms is super easy and convenient! To begin, visit our website and navigate to the "Contact us" section. From there, select a Day and time to schedule a meeting with our Account manager, if you are new to Sparkly Rooms you'll need to create an account before scheduling with us. See this steps to create an account You'll set up your account and provide necessary details such as your address, preferred cleaning times, and any special instructions for our team. Once your selections are made, our seamless booking system allows you to confirm your recurring service schedule with just a few clicks. After setting up, you can manage, modify, or cancel your recurring services through our user-friendly customer portal at any time. For further assistance or to schedule by phone, feel free to call our enthusiastic support team, who are always ready to help you sparkle today and shine tomorrow! Enjoy a consistently sparkling home with Sparkly Rooms!

It’s simple. Call the local office and speak with a representative from Sparkly Rooms. They will assist you in cancelling or rescheduling your cleaning. You must put in the request at least 48 hours in advance of your next clean. In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to the representative regarding the specific cancellation policy.

At Sparkly Rooms, we strive to provide impeccable service because we believe in the motto "Sparkle And Shine!" If you encounter any issues with our service, please follow these steps to report it promptly: 1. **Contact Customer Support**: Reach out to our dedicated customer support team via phone or email us at Service@sparklyrooms.com. 2. **Provide Details**: Ensure you include specific details about the issue, such as the date and time of the service, the nature of the problem, and any other relevant information. This will help us address your concern more efficiently. 3. **Photographic Evidence**: If possible, attach photos that clearly show the problem. Visual evidence can greatly assist in the resolution process. 4. **Follow-Up**: Once your issue is reported, our team will acknowledge your complaint within 24 hours and keep you updated on the progress until it is fully resolved. By following these steps, you can help us ensure that your experience with Sparkly Rooms remains as sparkling as ever.

Call our Costumer support line and speak with a representative, 24 hours before the visit so we can reschedule your appointment for the next available date. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.

As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.

The first time we clean your home we'll do a deep cleaning of all the areas, this will take our team more time and ensure we set your account for success.